Customer case
Customer case
British divers send emergency alerts with Cardskipper
When every minute counts – effective volunteer communication in the field
British Divers Marine Life Rescue (BDMLR) is a UK charity dedicated to rescuing marine mammals in distress. The organisation responds to more than 3,000 calls each year and works with a nationwide network of volunteer marine mammal medics.
To reach volunteers faster and coordinate responses more effectively, BDMLR began searching for a digital solution to replace its previous system and better support operations in emergency situations.
The challenge
BDMLR needed a more modern and dependable way to contact volunteers during emergency call-outs. Its previous communication system relied partly on costly SMS services, making it difficult to quickly direct urgent messages to volunteers in the right location.
At the same time, the organisation lacked a streamlined way to keep track of active volunteers. Without integration with its Salesforce database, there was a risk of duplicated records and unnecessary administration.
The solution
With Cardskipper, BDMLR brought volunteer management and communication together in one integrated platform. Through the app, the team can send push notifications that instantly reach volunteers in the relevant area when an animal needs assistance.
The integration with Salesforce ensures that membership data remains accurate and up to date. The app also provides volunteers with digital membership cards, rescue guides, tide times and other essential resources — all easily accessible while working in the field.
The result
The digital solution has given BDMLR a faster and more efficient way to mobilise volunteers in urgent situations. Push notifications ensure the right people receive information immediately, and the organisation has been able to phase out expensive SMS services — freeing up more resources for frontline rescue work.
Volunteers now have instant access to critical information on their mobile, along with the tools and guidance they need on site. Meanwhile, the Salesforce integration has simplified volunteer tracking and significantly reduced internal administration.
One major advantage for us is how solution-focused the team at Cardskipper are. They always try to help us solve our challenges and are fully committed to finding the right solution.
So to anyone reading this: if your organisation needs a system for managing digital membership cards and memberships, with the ability to communicate effectively with members – contact Cardskipper. I’m confident they won’t stop until they’ve found a solution that works for you.”
— Gavin Parsons, BDMLR
Would you like to see how the app works?
With our demo, you can explore the app’s features both as an administrator and as a member. We can also look at how your existing membership register can be integrated with Cardskipper.
Learn how Cardskipper can improve member communication while reducing costs and increasing revenue. For more information or a demo of our digital membership platform simply complete the contact form and we’ll soon be in touch.
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