Customer case
Customer case
Pontuz Löfgren – From plastic cards to a premium mobile experience
From plastic cards to a premium mobile experience
Pontuz Löfgren AB is an estate agency based in Kalmar that wanted to offer its customers a more modern and accessible way to enjoy exclusive offers and partner benefits. Previously, these were provided through physical plastic cards, but over time the need for a digital solution became clear.
To digitise its customer card and associated offers, Pontuz Löfgren chose the Cardskipper app, now branded as Pontuz Exclusive.
The challenge
The plastic cards were difficult to keep up to date and limited the agency’s ability to communicate new offers and upcoming customer events quickly. The team needed a solution that was simple to manage internally, easy for customers to use, and capable of delivering clear added value.
The solution
With Cardskipper’s app, Pontuz Löfgren introduced a digital customer card that brings all discounts and benefits together in one place on the customer’s mobile. Clients can easily view current offers, see where they apply and explore participating partners within Pontuz Exclusive.
The digital format also allows the agency to update content instantly and communicate new offers or event information without delay.
The result
Moving to a digital solution has made the customer experience more convenient and accessible. Customers value having their benefits readily available on their mobile, and engagement with the offers has been strong.
Partners have also responded positively, as the platform makes it easier to manage and update promotions — particularly recurring offers and time-sensitive deals.
For Pontuz Löfgren, the solution has streamlined internal processes while enhancing its ability to deliver that added touch which strengthens long-term customer relationships.
“Our customers appreciate the discounts, and our partners are pleased with the digital solution. It is now easier to manage offers.”
— Mirata Dani, Pontuz Löfgren
Would you like to see how the app works?
With our demo, you can explore the app’s features both as an administrator and as a member. We can also look at how your existing membership register can be integrated with Cardskipper.
Learn how Cardskipper can improve member communication while reducing costs and increasing revenue. For more information or a demo of our digital membership platform simply complete the contact form and we’ll soon be in touch.
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