Support

Need help getting started with Cardskipper? The answer could be just a quick click away in our frequently asked question section below. Otherwise you can reach us by emailing support@cardskipper.se.

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I haven't received an SMS/email. What do I do?

The most likely reason you didn’t receive an SMS or email is that your club or organisation has an incorrect email or mobile number for you. Please contact them to either get a member code or update your information. Then follow the steps below.

Registration without an SMS or email

Step 1
Download the Cardskipper app from Google Play or the App Store.

Step 2
Start the app and then tap “Login”.

Step 3
Tap “Add membership”.

Step 4
In the “Member Code” field, enter the member code you received from your club/organisation. Provide the date of birth of the person whose membership card you want to add/create an account for.

Step 5
Complete the details of your Cardskipper account. What you enter here will be your login details.

I have received an SMS/email, but what do I do now?

Follow the steps below

Step 1
Tap on the link contained within the SMS/email you received.

Step 2
Your current member information will be displayed on the screen.

Step 3
You will now be redirected to Google Play or the App Store depending on what device you have. Download the app.

Step 4
When you open the app for the first time, simply enter your mobile number and tap “Complete registration” to log in.

I already have Cardskipper installed, how do I add another membership card?

If you have memberships in more than one organisation using Cardskipper, you can store all your membership cards under the same account. Follow the steps below.

Step 1
When you are logged into the app, press the plus sign. Depending on your device, the plus sign may appear in different places (for iPhone, in the top right corner).

Step 2
In the “Member Code” field enter the code you received from your organisation. Provide the date of birth of the person whose membership card you want to add.

Where can I find news, offers and information from my organisation?

By swiping left or right you can switch between the different types of messages. Tapping on a message displays it in full-screen.

How do I edit Cardskipper settings?

Tapping the setting icon in the top right corner. Here you can do change the settings:

Edit name
Change the name of the user account. NB: The name of the member(s) will not be changed. To correct a misspelled name please contact your organisation.

Edit email
Change the email address you use to login with.

Edit password
Update the password you use to login with.

Delete membership
Remove memberships from your account.

Communication
Turn on/off notifications for offers.

Member codes
Access member codes for all your membership cards.

I don't have an iOS/Android device. What do I do?

If you don’t have an iOS or Android device then please use our mobile site.

What are the app's system requirements

iOS

Android